Delivery Costs

Delivery costs will be charged to the total amount of the customer's purchase order. The amounts of said expenses may be modified at any time without prior notice and may even be reduced or eliminated at the discretion of Mashera-womo, in the event of activation of promotions.
If a STANDARD delivery service is requested, your order must arrive within a maximum period of 2-3 business days after sending the purchase confirmation with the Tracking number. Please note that orders placed for:
Monday to Thursday after 6:00 p.m., they will be processed the next day. Friday, Saturday and Sunday orders will be processed the next business day, and should arrive in 2 or 3 business days after shipping.
If an EXPRESS delivery service is requested, your order must arrive within a maximum period of 24 hours after having sent the confirmation of your purchase with the Guide number. Please note that orders placed for:
Monday to Thursday after 18:00 in the afternoon, they will be processed the next day. Friday, Saturday and Sunday orders will be processed the next business day, and should arrive the next business day after shipped.
The aforementioned deadlines will run from the date of confirmation of the purchase order by Mashera-womo. The client must verify that the EXPRESS service provided by the transport company covers the postal zone (postal code) for these deliveries since this service is not enabled throughout the territory.
The cost/delivery time must necessarily be indicated/selected by the client and will be broken down separately to the price of the Product in the confirmation email that Mashera-womo will send to the client.
At the time of delivery to the address indicated by the customer, if no one can be found to receive the package, the delivery and courier service provider will leave a delivery notice indicating the next date on which delivery of the package can be made, up to a maximum of 3 delivery attempts. If it is not possible to make delivery on the third attempt, the customer must absorb any additional costs possibly generated by the subsequent shipping and delivery of the Products.

The customer must review the conditions and state of the Product at the time of delivery to check whether it complies with the Product ordered. The conditions and state of the packaging are the same, and if it is perceived that the package has been previously opened or, if applicable, mistreated, it is necessary to refer/write/reflect it in the comments part that is included in the company's acknowledgment of receipt. of shipping. Otherwise the shipping company nor Mashera-womo will be responsible for the condition in which you receive the product.
In the event of any damage, defect or anomaly, (for example: damaged product, defects in materials or production, missing product, any difference in relation to the Product indicated in the purchase confirmation received by Mashera-womo), the customer Mashera-womo must be notified immediately and in a clear and detailed manner in writing via E-mail or by contacting the Customer Service and Attention Center by telephone.
The Customer Service and Attention Center will advise the customer who will carry out the collection procedure for the returned Product, in accordance with Mashera-womo's current policies.
In such case, the customer will have the right to demand the return and replacement of the Product regardless of whether their purchase order is for one or more Products, subject to the requested return proceeding in accordance with the Conditions.
In the case of total or partial return of the purchase order, Mashera-womo undertakes to carry out the necessary procedure for the return of the total price of the Product within a period of no more than 2 business days after receiving the product at the center. of Customer Service and prior authorization of return by Mashera-womo.
In the case of returning the Product, the cost generated by the delivery service will be covered in its entirety by Mashera-womo.
In the event that the client requires the exchange of a damaged or defective Product, the same change will be made subject to availability and the process will be the same as a return for which the client must enter a purchase order again on the site. The cost generated by the delivery service will be covered in full by Mashera-womo.
The customer must pay maximum attention to the Product change process. In order for one or more Products to be exchanged due to non-conformity or defects, the customer must return or deposit the same by contacting the delivery and courier service provider. For these purposes, Mashera-womo exclusively designates and authorizes the transport company. The customer must fill out the return request and the corresponding documentation indicated by the delivery service provider.
The client must refrain from using any other provider other than the one indicated in this section.

The customer may cancel, partially or totally, the purchase order according to the following.
The customer has the right to cancel, partially or totally, the purchase order without penalty as long as this occurs within 5 (five) calendar days after receipt of the Product. In the case of a product referred to with a promotion and/or high-end pieces, the maximum will be within 3 (three) calendar days after receipt of the product.
To cancel the purchase order, the customer is obliged to carry out the return procedure by informing Mashera-womo in writing via email or by telephone to the Customer Service and Attention Center, clearly and precisely indicating the reasons. of cancellation, and deliver the Product to a delivery or courier service provider of your choice within 5 (five) calendar days after receipt of the Product for shipment to Mashera-womo, having to fill out the return form. Mashera-womo which is included in the packaging of the Product itself, which must be returned in the same packaging with the Product. The customer understands and accepts that the cost generated by shipping the returned Product will be the responsibility of the customer and will not be reimbursed by Mashera-womo.
In the event that the Product is returned without a defect, shortage, damage or defect, the cost generated by shipping by courier will be covered in its entirety by the customer. In the same way, the client will absorb the risk that may arise in the return procedures, including, without limitation, the risk of damage, theft or loss of the Product that may arise until the moment Mashera –womo physically receives it. in its facilities.
In the event that the Product return procedure is carried out without there being a defect, damage or defect in the same product and the cause is generated by misuse of the product, causal damage or normal deterioration of the same, Mashera-womo reserves the right to not accept said return.
Whatever the cause for return, the Mashera-womo Product must come with labels of origin as well as within the packaging with which it was received to prevent any damage or mistreatment during the return shipment.

Mashera-womo will be responsible for any defect presented by the Products purchased through the Site that is detected and notified to Mashera-womo during a maximum period of 15 (fifteen) days following the date of receipt of the Product by the customer.
The cost of replacing the Product that is defective or not in accordance with the purchase order will be borne by mashera-womo.
Notwithstanding the provisions of the previous sections, if the Product has a damaged zipper, closures or defective hardware, the return will not be made but only the repair will be made. By virtue of the above, the customer must go, with their purchase order confirmation and proof of payment made, to Mashera-womo customer service.